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Case Study and Testimonials

Case Study – Cleaning Logistics. Creation of an Integrated ISO 9001/14001 Quality Manual for UKAS certification


The challenge


Cleaning Logisitics is a well-established contract cleaning company based in the south of England with a turnover of circa £6m pa.


The company had expanded partly through acquisition and wanted to start applying for sizeable public sector tenders. As a result the directors saw the need to achieve formal certification for their quality management system. They had also introduced some highly innovative environmental initiatives and wanted accreditation for these too.


On the advice of SMA, an integrated manual was created in order to save time on internal auditing and on external audit fees.


The implementation


Step 1: Working with the client, SMA prepared a bespoke and compliant Quality Manual for assessment at a Stage One Audit visit by NQA, a UKAS-accredited certification company selected by SMA as offering the best value.


Step 2: Over a period of ten weeks Cleaning Logistics implemented the Quality Management System in full and carried out a series of internal audits under SMA's guidance.


Step 3: NQA visited the client to carry out a full Stage 2 Audit of the Quality Management Ssytem before issuing certification.





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Stephen MacDonald Associates


Location: Winchester, Hampshire


Tel: 07715 944024

Email: [email protected]

Case Study & Testimonials